What is iBootsale?
Think of iBootsale as a virtual online car boot sale, but rather than getting up very early on a Sunday morning and getting wet & cold thanks to the british weather, you can go booting online 24/7 from the comfort of your own home.
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Is iBootsale an auction site?
iBootsale is not an auction site. iBootsale is a virtual car boot sale, you add numerous items to your pitch for one set pitch price, no percentage of final sale fee etc etc. One price fits all. For buyers bargains are there to be had and most sellers are more than happy to haggle over the price of an item, as with any offline car boot sale.
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What's the difference between Basic and Advanced pitches?
Basic pitches allow for a set number of items to be added. Once this number is met, no more items can be added.

Advanced pitches allow for a set number of items to be listed at any one time. So if your limit on your advanced pitch is 10 items and you have 10 items listed, once items are sold or deleted, more items can be added in place.
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How do fees work on iBootSale?
iBootSale is still in it's infancy and thus there are no fees currently to list your items for sale.

Once fees are introduced, you will only pay one set fee for your pitch (as with an offline car boot sale). No individual item listing fees, no final percentage fees etc. More information can be found at Fees & Charges
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I have registered but did not receive the activation email
Activation emails are sent automatically within seconds of your registering. Please check your Junk/Spam folders as some email providers (especially online email providers such as Hotmail, Yahoo etc) can incorrectly label automated emails as junk or spam. For more info click here

If you are still unable to locate the email, please Login using your registered username & password and you can have your activation email resent.
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How can I increase my sales?
Don't forget iBootSale is simply a marketplace. It's important when listing your item to ensure that you include every possible detail and the best possible photo.

Items with no image and a bad description will take a lot longer to sell. Would you buy it?

Have you tried using Promote my Pitch? This feature allows you to print out various versions of your pitch to advertise it offline.
These can be used anywhere, from your gym or social club to kitchen or car windows, bascially anywhere you have permission to put up a notice.
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Why do I get a blank screen when adding an item?
This can be caused if the image you are trying to upload is very large, reduce the image size and everything will be fine.

To resize an image, using MS Paint click 'Image' on the menu and then 'Attributes' and edit the image size. If you do not have any photo/image editing software or MS Paint, free software can be found HERE
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As a seller, how do I let buyers know my payment info?
Once you start selling on iBootSale you will need to go to 'Update Profile' and add the details for your payment types.

This could include, your PayPal registered email address, your bank account details for transfers etc.

Payment notes are also available, this information is displayed to the buyer on the 'Pay' page for any extra information you want to pass to buyers.
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How do I relist items once my pitch has expired?
Once you have created a new pitch (via 'MyPitch'), you can access your old pitch and within 'Items' a Relist link is next to each item. Just click each item you wish to be relisted on your new pitch.
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When paying with Paypal I get an error!
This can happen if you (or the seller) has not added your PayPal registered email address to your profile. This can be added once logged in via 'Update Profile'.
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How do I contact a buyer or seller?
To contact a buyer or seller, log into your account and within 'MyBootSale', find the relevant item (bought or sold) and click the Contact button. This contact form is then sent directly to the buyer or seller.

If you are a potential buyer, please use the 'Ask seller a question' feature on the item page.
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Why is my Pitch Photo not updating as I add items?
The automatic pitch image can only work if your images are in JPG format. BMP, TIFF, etc images will not be added to the mosaic.

If you images are JPG and the pitch image is still not updating, you can 'nudge' it into updating by deleting the image from within 'MyPitch' or from you Pitch page once logged in. This will force the system to recreate the image from scratch.
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What can I do about a non-paying buyer?
Firstly check you have added your payment information to your profile via Update Profile. Secondly, contact the buyer by clicking their username next to the relevant item in 'MyBootSale'.

If you have still not received payment, you can 'rate' the user accordingly and relist the item if required.
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How do I 'Rate' a user?
As a buyer you can rate the seller once you have marked the transaction as paid, which can be done via the 'Pay' button next to the relevant item in MyBootSale. You will then have the 'Rate' option in place of the Pay button.

As a seller you are able to 'Rate' the buyer at any point during the transaction.
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Im Stuck! How can I get help?
If your question or issue is not addressed here, then please do not hesitate to Contact Us.
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